Managed Service Provider FAQ's
Q. What is a managed service provider?
A. A managed services provider (MSP), is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as the services are needed. Most MSPs bill a flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT support costs.
Q. Why do I need a Managed Service Provider?
A. Managed services are often looked at as a way for small and medium sized businesses to outsource their IT needs at a lower cost than building an in-house IT support department. At Connexxus we like to compare supporting your network to taking care of your car. Most of us take our cars and/or trucks in for regular oil changes. We don't wait until the car/truck breaks down before we change the oil or fix a problem. The same should apply to your network. We keep your network running at peak performance and take care of issues before they cause a work stoppage.
Q. How do you support my IT needs?
A. We employ several tools that allow us to remotely monitor and access our client's networks. We also use a third-party helpdesk for all of our level 1 calls. When a project deems it necessary we use outside contractors that we have built relationships with throughout the industry.
Q. Is connecting to my network remotely safe?
A. Yes. Through our monitoring software we create a VPN, a virtual private network, that is completely secure and allows us to work on your pc/server just as if we were sitting in front of the system.
Q. How will Connexxus help my business and employees perform better?
A. Most small business either don't have reliable technology help or avoid using it for as long as possible because they feel like they are running up an expensive 'tab' anytime they want help. Connexxus will allow your employees to get the support and training they need, when they need it, for a flat fee. Knowing that they are not running up the "tab" will allow them to proactively get answers to the questions that are slowing their work performance each day, keeping your business from being dragged down by technology problems.
Key customer benefits:
- Customer peace of mind - monitor network on 24x7x365 basis proactively
- Single point of contact for all network issues
- Single supplier instead of multiple vendors
- Defined Service Levels (for service delivery)
- Known costs for management & fixed price contracts
- Avoid costs of building own management & reporting systems
- Lower Total Cost Ownership (TCO) for client